Casey Jones Distillery - 2813 Witty Lane, Hopkinsville, KY 42240

Website Casey Jones Distillery

Casey Jones Distillery, a craft spirits distillery operation in Western Kentucky now in our 7th year, is looking for a ‘Tour Guide/Guest Service Agent’ to join our team. We are looking for someone who wants to work in the amazing business of craft distilling, does not mind putting in long hours. We are looking to hire someone immediately to join our team.

Brief: Guest Service Agent will primarily be responsible for the execution of customer service as a member of the Casey Jones Distillery service team.


  • Ability to follow set processes and instruction with an attention to detail
  • Ability to provide excellent customer interaction in a retail and service environment
  • Strong oral presentation skills and engaging presence
  • Ability to handle cash and operate POS equipment
  • Strong communication skills and ability to work as a team
  • Valid driver’s license and ability to be insured as a driver
  • Reliable transportation to/from the facility
  • Previous service, retail, and/or sales experience preferred
  • Previous distillery or brewery experience bonus


  • Welcome, engage, and direct guests as they arrive at the distillery
  • Lead tours of the facility and present the distillery experience and history to guests
  • Serve guests and present products in spirits tastings
  • Maintain an active knowledge of distillery products and services
  • Inspire and encourage sales of distillery products and services
  • Report customer complaints to shift lead
  • Maintain displays with product stock and assist with inventory management
  • Simple bar duties using established recipes
  • Maintain retail, tour, bar, storage, restroom, and event spaces
  • Assist production team in bottling runs (labeling, corking, sealing, and boxing)
  • Other related responsibilities as needed

Physical Demands:

The physical demands described here are only a representation of those that must be met by an employee to successfully perform the essential function of this job:

  • Ability to lift up to 40 lbs.
  • Ability to stand, walk, lift, and bend repeatedly throughout shift

Rate: $10 Plus Tips (+$1/hr after 60 day review)

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